PRIVACY POLICY AT NUTRITION DEFINED

NUTRITION DEFINED (“we” or “Website/App”) is a digital platform that enables individuals in maintaining a healthy lifestyles and achieving a balanced living which is free of ailments and heath problems. NUTRITION DEFINED is aimed at building long lasting associations with its employees, users of their Website/App, customers, etc. and ensure that the personal data of every user of the Website/App is maintained with absolute confidentiality, with due regard to the regulatory and legal provisions on the protection of personal data.

We respect the importance of the privacy of your personal information. This Privacy Policy shall outline the Website/App’s current policy on personal information concerning members, consumers, and covers the operations of our Website/App and business development. Our team consists of dedicated individuals who are to be specifically responsible for our compliance of our Website/App with the privacy principles. Their responsibilities include making sure that the Website/App, our employees and third parties who process personal information on our behalf comply with these principles.

We encourage you to read this whenever you visit our Website/App, since we may change this policy from time to time. A copy of the current policy is always posted at www.nutritiondefined.com/privacy.

When you access, request or use the services from us, you agree to these terms. You may refuse or withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. You may not use the Website/App if you do not agree to the Privacy Policy.

The users of the Website/App remain in absolute control of their personal data. The personal data of the users is maintained in a transparent, lawful and secure manner. The Privacy Policy at NUTRITION DEFINED is aligned with the General Data Protection Regulation (GDPR) (EU) 2016/679.

This Privacy Policy is subject to amendment or updation such that the Policy is in line with the legal developments at any given point of time. However, the manner in which your information and personal data is processed shall be subject to the Privacy Policy prevailing at that time.

We collect the user’s personal data, such as name, email address, health information, personal account preferences, transactional data, such as purchase information and technical data, such as information about cookies to identify customers, to communicate with them, to protect the Website/App and its customers against error and fraud, to understand what services our customers want, to provide information about our services to our customers, as required or permitted by law.

LEGAL BASIS AND CONTACT DETAILS OF THE CONTROLLER

The Controller of the personal data is NUTRITION DEFINED

Headquarters of the Controller is based at Nutrition Defined, East Patel Nagar, New Delhi - 110008

Authorised Representative/ CEO is Ridhima Batra

By submitting your personal information to us, you are consenting to the processing of your personal information in India and to our use of your personal information as set forth in this Privacy Policy. If you are submitting personal information of third parties to us, on whose behalf you are acting, you warrant and represent you have their consent to provide their personal information to us and will hold us harmless from and against claims by such individuals relating to our processing and use of such personal information within the terms of this privacy policy. If you are submitting personal information of someone below the age of 18 years, you warrant and consent that you are their legal guardian and shall solely act in their interest and will hold us harmless from and against claims by such individuals upon them turning 18 years or above, relating to our processing and use of such personal information within the terms of this privacy policy.

COLLECTION OF INFORMATION

Manner of Collection of Personal Data

This Website/App mostly collects the personal information of the users directly by requiring the user to fill out the information form or indirectly via our technologies on our Website/App. We collect your information only for the purposes stated above and only for the purposes for which it has been sought by the user and only after ensuring that we have sufficient consent form the user to store and use such information. We use personal information you provide for particular activities related to our business, including, without limitation, marketing and research purposes; responding to your requests; providing service, promotional and other information to you; and to contact you regarding administrative notices. We may use and disclose an individual’s personal information only for the purposes stated above, or to disclose it for lawful access to Indian courts or governmental authorities. Our service providers are not authorized to use or disclose personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law. We do not disclose personal information concerning our customers to anyone else and we do not permit anyone else to use personal information about our customers for any purpose without the customer’s consent, except as set out in this Privacy Statement. We keep personal information about individuals for as long as we need it to fulfil our stated purposes or as otherwise required by law. Where payments are involved, we must release your debit and credit card information to credit card authorization service providers and associated banks to process your payment for purchases.

CATEGORIES OF DATA COLLECTED

The Website/App collects and processes the following types of personal data-

All information that the user provides on the Website/App while filing the forms on the Website/App (for subscription purposes, form marketing purposes, etc.)
All information that the user provides for the verification purposes on the Website/App.

All information provided by you for placing orders or requesting services from the Website/App.

All information or any other content that the user might post on the Website/App.

AUTOMATICALLY COLLECTED PERSONAL DATA

IP ADDRESSES

As and when you use our Website/App, we may use the IP address of the device on which you use the Website/App. This information is used by us to determine the general physical location of the device and to know the geographical area in which the users are located.

SOCIAL NETWORKING WEBSITE/APPS

The Website/App has an option for the user to click on LinkedIn, Youtube, Instagram and Facebook. These sites help in the promotion of the Website/App and aid in enriching the content of the Website/App and simultaneously also increasing its visibility.

If you do not want us to have access to your personal information published in the public spaces of your profile or your social accounts, then you should use the procedures provided by the social networks in question to limit access to this information.

PURPOSES FOR WHICH PERSONAL INFORMATION IS USED

The Website/App uses the personal data for responding to the requests of the users for information, searches or any other content, to provide the services and offers ordered on our Website/App and/or in one of our associated partners of the Website/App, for conducting surveys and gather statistical data, to personalize and enhance the experience of the user on the Website/App, to offer the products and services on the Website/App to the users, or any other purposes that shall be informed to the users when such data is collected for those services.

LEGAL BASIS FOR PROCESSING OF PERSONAL DATA

The Website/App processes the personal data of the user as part of the performance and management of the contractual relationship of NUTRITION DEFINED with the user, in the legitimate interest of the controller to improve the quality and operational excellence of the services that the Website/App offers to the user or in compliance with certain regulatory obligations. The personal data of the user may also be processed based on the user’s prior consent in the event that under certain circumstances, the consent of the user would be requested.

DISCLOSURE OF PERSONAL DATA

The personal data of the users is only accessed by the staff of NUTRITION DEFINED for processing your requests. The Website/App does not disclose the personal data. The Website/App may, however, share your personal data with entities within the NUTRITION DEFINED group and with authorized service providers (for example: technical service providers [hosting, maintenance], consultants, etc.) whom NUTRITION DEFINED may call upon for the purpose of providing the services on the Website/App. Website/App does not authorize its service providers to use or disclose the user’s data, except to the extent necessary to deliver the services on behalf of NUTRITION DEFINED or to comply with legal obligations.

Furthermore, the Website/App may share personal data concerning the user

1. if the law or a legal procedure requires us to do so,
2. in response to a request by public authorities or other officials or,
3. if NUTRITION DEFINED is of the opinion that transferring these data is necessary or appropriate to prevent any physical harm or financial loss or in respect of an investigation concerning a suspected or proven unlawful activity.

PERIOD OF STORAGE OF THE USER’S PERSONAL DATA

The Website/App will store the user’s data only for as long as it is necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.

SENSITIVE PERSONAL DATA

As a general rule, the Website/App does not collect sensitive personal data via the Website/App. “Sensitive personal data” refers to any information concerning a person’s racial or ethnic origins, political opinions, religious or philosophical beliefs, union membership. This definition also includes personal data relating to criminal convictions and offenses. In the event that it would be strictly necessary to collect such data to achieve the purpose for which the processing is performed, the Website/App will do so in accordance with local legal requirements for the protection of personal data and, in particular, with the explicit prior consent of the user and under the conditions described in this Privacy Policy.

PERSONAL INFORMATION AND CHILDREN

The Website/App is for use by adult persons who have the capacity to conclude a contract under the legislation of the country in which they are located. Children users under the age of 18 years or without legal capacity must obtain consent from their legal guardians prior to submitting their data to the Website/App.

OUR RELATIONSHIP WITH OTHER WEBSITE THAT CAN BE ACCESSED THROUGH THIS SITE

The Website/App may contain links to other Websites. Additionally, other Websites may contain links to this Website/App. We do not review or monitor the Website/Apps linked to our Website/App and are not responsible for the contents or privacy policies related to any other Website/Apps. If you visit one of these other Website/Apps, you may want to review the privacy policy on that Website/App. Where this Website/App contains a link to another Website/App, such Website/App use may be subject to different and additional terms of service and privacy policy terms and conditions.

ACCURACY OF INFORMATION

We strive to maintain the accuracy and integrity of the personal information in our databases and to keep that information up-to-date. We encourage you to promptly update your personal information if it changes. You may request a copy of the personal information we have about you. All communications must be in the English language. We will respond to reasonable requests within a reasonable time limit. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the information you request and correct or delete any inaccurate personal information you discover.

SAFEGUARDS TO YOUR PERSONAL INFORMATION

We take what we believe to be reasonable precautions and have implemented managerial and technical procedures to try to protect the security of data and information, including personal information. However, we cannot guarantee against any loss, misuse, unauthorized disclosure, or alteration or destruction of data or personal information. You provide your personal information to us at your own risk.

You acknowledge that: there are security and privacy limitations in computer systems and on the Internet which are beyond our control; the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website/App, including personal information, cannot be guaranteed; and any such information and data, including personal information, may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.

RETENTION OF YOUR PERSONAL INFORMATION

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for record-keeping purposes or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

STORAGE OF DATA

All the data collected and processed on the Website/App, including and not restricted to all information in relation to the clients, shall be stored on a third-party server. NUTRITION DEFINED shall adopt every measure to safeguard the privacy of the clients/users. However, the storage and safekeeping of all the information shall be strictly governed by the privacy policy of the third party’s Website/App, which in the present case is Zoconut-Medicians Software Solutions Pvt. Ltd. In an event of breach, NUTRITION DEFINED shall take no responsibility of such breach of privacy and the client/user shall have the right to legal claims only against Zoconut. The link to Zoconut’s privacy policy has been provided herewith- https://zoconut.com/privacy/.

PAYMENT GATEWAY

NUTRITION DEFINITION uses third-party payment gateways to process payments made by the clients/users against its services. All the information related to the payments shall be stored on Zoconut’s cloud server and the storage of such information shall be governed by terms mentioned above.

CHANGES TO PRIVACY POLICY

We reserve the right to modify this Privacy Policy, completely or in part, from time to time and without giving any notice to you that this Privacy Policy has changed. You expressly waive any right to receive Notices. You should check the Website/App frequently to identify modifications of the Privacy Policy that may be of interest to you. We will collect and use your personal information only in the manner and for the uses set forth above.

INDIVIDUAL ACCESS

We provide individuals with access to the personal information about him or her that we have in our possession, subject to certain exceptions prescribed by law. Individuals may request access to their personal information in our possession by contacting our privacy team in writing at the contact information noted above. An individual may also request updating or the correction of inaccuracies in their personal information. In the event that the individual demonstrates that the information that we have in our possession is inaccurate or incomplete, we will make any appropriate changes.

COMPLAINTS

If you have a complaint concerning our collection or use of your personal information, please contact at ridhima@nutritiondefined.in